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1. What is required for me to make a reservation?  

Please choose your service package and begin to reserve your photobooth at our Book Now request on our website.  To ensure our availability for your event date, a non-refundable retainer of half of the total price is required at the time of reserving.  The remaining balance must be paid 5 days prior to the event.  If your event gets postponed to a later date, we can apply the payment to a new date at no additional cost depending on our availability.


2. What happens if I have to cancel my reservation?

When you pay your deposit, we reserve your date and time and do not take any other reservations for that date and/or time.  For this reason, there shall be no refund of the non-refundable retainer after the signing of the Agreement.  If the event is canceled within one day of the date, the client shall pay the balance of the contract due to the high probability that the photobooth will not be able to further book that date.  Once balance is paid, it is non-refundable.  Any other arrangements shall be discussed between the Client(s) and A1 Visuals.  All arrangements will be put in writing.  Cancellation must be in writing even if a phone call was made to inform A1 Visuals of the cancellation.


3. What happens if I need to make changes to my reservation?

Any request for a date, time, or location change must be made in writing at least (30) days in advance of the original event date.  Change is subject to photobooth availability and receipt of a new service contract.  If there is no availability for the alternate date, time, or location, deposit shall be forfeited and no photobooth services will be provided.  


4. Will there be an attendant on duty to help our guests?

Yes!  Our booth managers are highly trained and capable of assisting with any of the modern photobooths.  They will arrive 60 minutes before your event time, set up and break down the photobooth and guarantee everyone has a memorable experience at your event.


5. What kind of props are provided?

The choices will vary with event theme and photobooth package chosen.  


6. What is a personalized overlay design?

We have many unique print design templates to choose from.  You also            

have the option to personalize from our current selection with any text or color theme you would like.  If you would like to use your own logo or a fully custom template, please be sure to notify us and we assist you (additional fee may apply).


7. How many photos, videos, GIFs, and Boomerangs does the photobooth take?

The photobooth can take as many pictures, videos, GIFs, and Boomerangs as you like for just one rental fee.


8. How many people can fit in the photobooth?

The number of individuals in the photobooth at one time is limited only by the size of your backdrop.


9. What are the venue, space, in-door/out-door, WIFI, power requirements, parking for the photobooth set-up?

The client shall arrange for an appropriate space for the photobooth at the venue.  The space must be level, solid, and at least 6' by 9'.  It is the client responsibility to ensure access is possible.  


The photobooth may be placed in an exterior location, provided it is protected in a suitable shelter away from direct sun, rain and any other harmful weather. The client is responsible for providing power to the photobooth (110V,10 amps, 3 prong outlet).  


The client is responsible for WIFI guarantee for the photobooth at the venue.  If your venue does not have WIFI access, we can provide for an additional fee.  


The client shall provide parking within close proximity to the venue, and Client shall provide any necessary parking permit or pass prior to the event date.


10. Where can my guests access the photos, video, GIFS, and boomerangs and how will I receive the photos after the event?

Your guests will have the option to receive their footage via text, air drop, and scanning a QR code.  Guests can enter their information after they take the photo it will prompt you to enter your information.


 Typically, footage is available for viewing in a timely manner.  If there is poor internet connection in the area it may cause a delay in the footage uploading and being delivered.  If this does occur footage will be shared after the event when we are able to connect to a stronger internet service.


All footage will be saved to an online gallery and emailed to the client within 24 hours.

11. What area does the photobooth service?

We service the Bergen County, NJ, and the entire New York City area. If you are in need of our service outside of the area, please let us know as we travel near or far (additional fee may apply for travel).

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